Shipping Policy

Order Processing Time
All orders are processed within 3–5 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays. During high-volume periods or promotions, processing times may be slightly extended.

Shipping Time & Delivery Estimates
Estimated delivery times begin once the order has been shipped:

• United States & Canada: 7–15 business days

• Europe: 7–15 business days

• Other regions: 10–20 business days, depending on courier availability and destination country

Delivery times are estimates and may vary due to external factors beyond our control.

Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information may take 24–72 hours to become active after shipment.

Shipping Delays
Shipping delays may occur due to factors such as:

• Customs inspections or clearance procedures

• Severe weather conditions

• Courier congestion or peak seasons

We are not responsible for delays caused by customs authorities or third-party carriers, but we will assist you in tracking your order and providing updates when available.

Incorrect Address & Undeliverable Packages
Please ensure that all shipping information is accurate at checkout. If a package is lost, returned, or undeliverable due to an incorrect or incomplete address provided by the customer, please contact our support team for assistance. Additional reshipping fees may apply.

Lost or Missing Packages
If your order has not arrived within the estimated delivery timeframe, please contact us. We will work with the carrier to investigate the issue and provide a suitable resolution in accordance with our policies.

Customer Support
For any shipping-related questions or concerns, please contact our customer support team. We aim to respond to all inquiries within 12 business hours.